What do website maintenance
services include?

Whether you’re partnering with Digital Elf for blog posts, product descriptions, online guides, or long-form content, we customize your strategy and deliverables to your business it’s how we’ve driven more than $1.5 billion in revenue for our clients. As a part of our website maintenance services, your company receives access to the following

With regular updates, which happen during business hours, our team of developers keeps your website functional and secure for users. Whether you’re looking to add new images, delete page copy, or modify a link, our website maintenance services offer what you need.

For a quick summary, here are some examples of updates included in our packages*:

• Text: Additions or deletions.
• Photos: Additions, deletions, and basic retouching.
• Pages: Additions or deletions using existing page design.
• Navigation: Basic navigational changes (add, move, or delete an item in the navigation).
• File downloads: Additions or deletions of PDFs and other documents.
• Videos: Insertion or deletion of a pre-edited video.
• Links: Additions or deletions.
• Color and background images: Changes or replacements.

As a part of our website maintenance plans, your company also receives access to our stellar tech support. With the expertise of our development team, your business can get help with a variety of challenges, like setting up email.

In addition to tech support, your company can also submit a consulting request as a part of your website maintenance services. Whether you have questions about creating a new contact form or adding a new page to your navigation, our talented team can provide your business with a helpful perspective.

Whether you choose a monthly, hourly, or after-hours website maintenance service, your team can take advantage of our scripting services for select programming functions. Keep in mind that our website maintenance plans do not include database programming.

For example, if your company wants to create a new contact form, our team can handle the process of that dynamic form’s layout and integration. If you do have database programming needs, you can chat with your dedicated account manager about launching a dedicated project.

Many businesses use WordPress as their CMS, which is why our website maintenance plans include WordPress support. As a part of your package, our team takes care of WordPress upgrades and security patches for your company.

Keep in mind that only our “Progressive” and “Enterprise & Ecommerce” website maintenance packages include WordPress maintenance. If you select “Up & Coming,” you will not have access to these critical quarterly upgrades.

If your company uses Magento as your CMS, we also include Magento support in our website maintenance services. Our developers update your version of Magento to the latest version on a quarterly basis. They also ensure you have the most recent security patches installed.

Like our WordPress support, we only offer Magento maintenance with our “Progressive” and “Enterprise & Ecommerce” plans. If you choose the “Up & Coming” plan, your team will need to handle these updates in-house or modify your website maintenance package.

As a part of our website maintenance services, we provide your business with monthly Google Analytics reports. These reports offer critical information on your website’s traffic, highlighting your top-performing pages, growth, and more.

You can count on our team of 200+ digital marketing specialists to provide helpful insights when it comes to improving the quantity and quality of your website traffic. Since we’re a full-service digital marketing agency, it’s also easy for your business to expand into Internet marketing.

We recognize the essential role of your website, which is why our website maintenance services include promised turnaround times. Our turnaround times vary by your package, like monthly or hourly, and your plan, like Progressive or Up & Coming.

As an example, Progressive plans include a max turnaround time of three business days. In comparison, Up & Coming plans have a turnaround time of five business days. Meanwhile, our hourly support plans include a full one-month refund if our partner can’t resolve the issue in 24 hours.